FAQS

14kt gold filled is a solid layer of gold that is bonded together through heat and pressure to other metal alloys. It is tarnish-resistant and does not rub off or turn colours. Gold filled is legally required to contain 5% or 1/20th gold by weight. This metal composition has similar characteristics to solid gold, such as strength and durability.

Gold plating is a fine, 2-micron layer of solid gold applied on top of another metal. Our pieces are predominately gold-plated over sterling silver unless noted otherwise. Gold plating lasts according to how it is cared for.

To book an appointment, visit our booking page to book a sip & sparks party; visit our booking page. We highly recommend booking an appointment to ensure you enjoy your experience with plenty of time to select your favourite chain.

If you're interested in booking a studio party of 3 people, please let us know when booking. We will do our best to accommodate your request. Any party over three will be at your location, and we will be happy to travel to you. Please fill out the questionnaire when booking.

Please note that we have reserved time exclusively for you once you have booked an appointment. Suppose you cancel your appointment less than 24 hours before the scheduled time or only attend with notice. In that case, you will be subject to a cancellation fee of $25.00 per person, which will automatically be charged to your card on file. Please provide a cancellation notice at least 24 hours before your appointment to avoid a penalty. You can cancel or reschedule through your initial appointment confirmation email by contacting us at 289-442-0807

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You can take the bracelet off by using scissors. If you can, cut in an area you think is the most convenient place to re-weld (e.g., if your bracelet has a jump ring). We can arrange a re-spark appointment for you. You may also book a removal. A removal fee is $35.

Yes. The bracelet will still be custom sized to your wrist just with a clasp attached if asked – that way you have the choice to remove it when you please.

If it comes off and you still have the chain, we can spark it back on. If you lost your bracelet within a month of purchase we will offer you $20 off a new bracelet. If you lost the chain unfortunately we do not cover replacement.

Avoid submerging your item in chlorine water for an extended period. Additionally, we don't recommend applying perfume or lotions over your items, as strong chemicals can cause your item to be damaged. If you need to clean your bracelet, wash it with soap and water while in the shower and pat it dry. If you ever notice it starts to darken, you can polish it with a polishing cloth!